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Highly accurate people counting: Every shopper counted. Your staff left out.

Counted at every door, live from the cameras you already have. Plus shopping time and the anonymous mix of adults, children and groups.

  • Couples and families counted right
  • No facial recognition
Start free trial See pricing
  • 30 days free
  • No card
  • Set up in a few clicks

The cost of not knowing

Your sales report only shows the people who bought.

If 1,000 people walk in and 200 buy, your registers record 200. The other 800 leave no trace. Without a visitor count, you cannot tell whether a slow Saturday had fewer shoppers or fewer buyers. Those two problems need opposite fixes.

Every 10 visitors to a store that converts 20%

2

bought. They are in your sales report.

8

left without buying. They are in no report.

CountPort counts all 10, so you see both.

  • Sales you never see

    Visitors who leave empty-handed never show up in a sales report. Fewer shoppers is a marketing problem. Fewer buyers is a store problem.

  • Staff in the wrong hours

    Schedules built on habit leave people idle in quiet hours. In busy ones, a long line sends customers home.

  • Space that does not earn

    A corner nobody visits costs the same rent as your best table. Without a heatmap, you cannot tell them apart.

One point of conversion is worth more than most stores think.

400 visitors a day times 1 more buyer per 100 times $45 average sale times 360 days equals $64,800 a year in sales

Example figures. CountPort Pro for a two-camera store is $78 a month.

What you get

Four ways CountPort turns visitors into sales.

One dashboard for footfall, conversion, queues, heatmaps, routes and every store you run.

Convert more of your visitors

Know how many came in, and how many bought.

CountPort counts every visitor at every entrance and sets the count against your sales. Conversion becomes a number you manage by hour, day and store.

  • Footfall counting Visitors in and out at every entrance, by hour, day and week.
  • Conversion rate The share of visitors who buy, by hour and by store.
  • Staff exclusion Your team is left out of the counts at the door, so footfall, occupancy and conversion count customers only.
See footfall and conversion See staff exclusion
Entrance count Sample data
count line +1 VISITORS · TODAY 2,480
  • Conversion 20.0%
  • Staff passes removed 186

Staff and serve to real demand

Put people on the floor when customers are there.

See how many people are inside right now, how long the lines are and when they peak. Plan staff and open registers before customers walk out.

  • Occupancy A live headcount for the store, updated as people come and go.
  • Capacity limits and alerts Set a limit and get an alert before the store reaches it.
  • Queue analytics Queue length, wait time and service time at every register.
  • Queue abandonment How many people gave up and left the line before being served.
See occupancy See queue analytics
Checkout line Sample data
Cashier on IN QUEUE 5 AVG WAIT 1:50 in queue
  • City Center at 85% of capacity
  • Left the line today 31

Design stores that sell

See where shoppers go, stop and skip.

Heatmaps, zones and routes show which displays hold attention and which corners shoppers never reach. Move a fixture on Monday and see the result by Friday.

  • Heatmaps and dwell Color maps of where people walk and how long they stay.
  • Zones Visits and dwell time for any area you draw: a table, a department, the fitting rooms.
  • Routes The paths shoppers take from the door to the checkout, and where they turn back.
  • Visitor profiles The anonymous mix of adults and children, and how many arrive in groups.
See heatmaps See zones and routes See visitor profiles
Heatmap and routes Sample data
LOW HIGH
  • Adults 89%
  • Children 11%
  • In groups 38%

Run every store from one screen

Compare every store and act on the outliers.

All your stores side by side in CountPort Cloud. Find the store that is slipping, learn from the one that is winning, and share the numbers.

  • Multi-store benchmarking Rank stores and regions by visitors, conversion and wait time.
  • Alerts Hear about a crowd, a long line or a busy hour as it happens.
  • Reports and exports Scheduled email reports, plus CSV and Excel exports.
  • API and integrations Bring in sales from your POS and send results to your BI tools.
See how it works Compare plans
All stores, Saturday Sample data
Stores ranked by conversion on a Saturday, sample data
Store Visitors Conversion Avg wait
1Station Road 1,640 24.4% 1:50
2Outlet Park 2,910 22.8% 4:20
3City Center 2,480 20.0% 3:40
4Harbor Walk 1,220 18.9% 2:30
5Riverside Mall 3,150 16.2% 5:10
  • Monday report emailed
  • CSV
  • Excel
  • API

How it works

Live in your store in three steps.

No sensors to buy and no cabling. Keep your cameras and set CountPort up yourself in a few clicks.

  1. 1 2 minutes

    Start your free trial

    Sign up with your work email. No card. Your 30 days start from your first counts.

  2. 2 A few minutes

    Set it up in a few clicks

    Download CountPort, install it on a store PC and connect your cameras in a few clicks. The CountPort assistant guides each step. If anything gets stuck, a CountPort technician can connect remotely and fix it.

  3. 3 From day one

    Act on your numbers

    Open CountPort Cloud on a laptop or phone. Reports reach your inbox, and alerts tell you when a line builds.

Start free trial What you need

All analytics

Every number your store runs on, in one place.

Every plan counts visitors with your staff left out and shows live occupancy. Pro adds conversion, queues, heatmaps, routes and more.

  • Every plan

    Footfall counting

    Know how many people come in, at every door, every hour.

  • Pro

    Conversion rate

    See which hours and stores turn visitors into buyers.

  • Every plan

    Staff exclusion

    Count customers only at the door, so footfall, occupancy and conversion are true.

  • Every plan

    Occupancy and capacity

    Know how many people are inside now, and act before it gets crowded.

    Capacity alerts in Pro

  • Pro

    Queue analytics

    Open the next checkout before shoppers give up and walk away.

  • Pro

    Heatmaps and dwell

    See where shoppers stop, linger and walk straight past.

  • Pro

    Zones and routes

    Follow the path from door to checkout and fix where it breaks.

  • Pro

    Visitor profiles

    Know the mix of adults, children and groups, never who anyone is.

  • Pro

    Multi-store benchmarking

    Rank every store side by side on visitors, conversion and wait time.

  • Pro

    Alerts

    Hear about a crowd, a long line or a busy hour as it happens.

  • Every plan

    Reports and exports

    Get scheduled email reports and export any number to CSV or Excel.

  • Pro

    API and integrations

    Bring in sales from your POS and send results to your BI tools.

    Custom integrations in Enterprise

Every trial includes everything in Pro for one store. Compare plans ›

CountPort vs door sensors

More than a door count, with no sensors to buy.

Door sensors count people crossing a doorway. CountPort uses the cameras you already have to count them, and to show what happens after the door.

Door sensor counters compared with CountPort
Door sensor counters CountPort
What you buy A sensor for every entrance, plus installation No sensors. Software for the IP cameras you already have
Setup A technician visit and cabling at each door Set it up yourself in a few clicks, guided by the CountPort assistant
What it measures People in and out at the door Footfall, conversion, occupancy, queues, heatmaps, zones, routes and visitor profiles
Price About $300–$600 per door, plus a monthly fee From $29 per camera a month, on the page
Trying it Buy the hardware first 30 days free in your own store, no card
Best fit Sites with no cameras that only need a door count Stores with cameras that want to know what happens after the door

Pricing

One price per camera, on the page.

Pay for the cameras CountPort analyzes, nothing else. No sensors to buy and no setup fee.

Lite

For a store that wants to know how many people come in.

$29 per camera a month

$24 billed yearly

Start free trial
  • Footfall counting by entrance, hour and day
  • Staff exclusion
  • Live occupancy
  • A dashboard for every store
  • Scheduled email reports
  • CSV and Excel exports
  • Guided self-service setup
Recommended for most stores

Pro

For stores that want more sales, shorter lines and the right staff on the floor.

$39 per camera a month

$32 billed yearly

Start free trial

Everything in Lite, plus

  • Conversion rate
  • Capacity alerts
  • Queue analytics with abandonment
  • Heatmaps and dwell
  • Zones and routes
  • Visitor profiles
  • Multi-store benchmarking
  • API

Enterprise

For chains and venues with many sites, their own systems and security reviews.

Custom

Volume pricing per camera

Talk to us

Everything in Pro, plus

  • Group benchmarks
  • Custom POS and BI integrations
  • Single sign-on
  • SLA and account manager
  • Security review and DPA

Billed yearly: $24 and $32 per camera a month, 17% less. A two-camera store on Pro pays $78 a month.

Every trial includes everything in Pro for one store. See full pricing ›

Industries

Built for every space with a door.

From a single boutique to a mall or an airport, the same cameras answer the questions each business asks.

See all 15 industries

FAQ

Questions buyers ask first.

See all questions
Will CountPort work with my cameras?

Very likely, if they are IP cameras. That covers most modern cameras from Axis, Hikvision, Dahua, Hanwha and others, and many recorders (NVRs). Counting at the entrance works best from a camera that looks straight down on the door.

Not sure? Send us a photo of your entrance and we will tell you, free.

What you need ›
How long does setup take, and who does it?

You do it yourself, in a few minutes. Download CountPort, install it on a store PC and connect your cameras in a few clicks. Then draw your counting lines and check your first counts. The CountPort assistant guides you through every step and answers questions any time. If you need a hand, a CountPort technician can connect remotely and fix it.

There is no setup fee. The Setup page lists what the store PC needs.

See setup ›
What does it cost after the free trial?

Lite is $29 and Pro is $39 per camera a month, or $24 and $32 billed yearly. A two-camera store on Pro pays $78 a month. Chains can ask for Enterprise pricing.

Your trial includes everything in Pro for one store, with no card. Nothing is charged at the end. You choose a plan only if you want to keep going.

See pricing ›
How do you measure conversion?

Conversion is the share of visitors who buy. CountPort counts your visitors and sets the count against your sales, so you see conversion by hour, day and store. Bring sales in from your POS, or export the counts and combine them in your own reports.

Conversion is part of Pro, and every trial includes it.

See footfall and conversion ›
How accurate are the counts?

The counting engine is built on about 15 years of experience in people analytics. Staff exclusion keeps your team out of the visitor counts at the door.

Check it yourself during the trial: count your door by hand for an hour and compare.

How we measure accuracy ›
Can I run several stores and connect my own tools?

Yes. Every store sits in one CountPort Cloud account. You get benchmarking across stores, alerts, scheduled reports, CSV and Excel exports and an API. Bring in sales from your POS and send results to your BI tools.

Running many stores with your own systems? Talk to us about Enterprise.

Talk to us ›

See your own store's numbers, free for 30 days.

No card and no new cameras. You set up your first store yourself, with the CountPort assistant guiding every step.

Start free trial See pricing
  • 30 days free
  • No card
  • Set up in a few clicks