Frequently asked questions

CountPort is people-counting and visitor-analytics software for physical stores. It runs on the standard overhead cameras a business already has and turns those feeds into footfall and behaviour data, such as how many people enter, where they go and how long they queue. It is completely anonymous: video is processed on-site and only the resulting numbers reach your dashboard.

Most stores know their sales but not their foot traffic, so they cannot see how many people entered, which areas drew attention, or where queues formed. CountPort fills that gap by turning existing camera footage into counts and behaviour patterns. This helps with staffing, layout and measuring whether changes actually brought more people in.

CountPort is software. It works with the overhead cameras you already have, so no new cameras are required. The only on-site equipment is a small computer inside the premises that processes the video locally. Results appear on a live dashboard, with scheduled exports and a data connection available.

CountPort counts visitors from overhead cameras. It can distinguish adults from children and counts groups correctly, so a couple or family is recorded as the right number of people rather than one. Beyond entry counts it measures occupancy, queues, and movement across zones and routes. Counts are taken per entrance or zone.

No. CountPort does not de-duplicate people across cameras, so it does not report one unique count for a visitor seen at several cameras. Counts are taken per entrance or zone. The only person-level filtering it performs is staff exclusion, which keeps employees out of your visitor numbers.

CountPort is built for physical stores and other premises that want to understand visitor numbers and behaviour without installing new hardware. It suits single locations and multi-store estates, since pricing is per camera and there is no camera limit per store. It is useful wherever footfall, occupancy or queues affect staffing and layout decisions.

Three things, stated plainly. It runs on the overhead cameras you already own, so no dedicated counting hardware is needed. It is anonymous by design: video stays on-site, never reaches the cloud, and there is no facial recognition. And pricing is published, not quoted: a flat $29 per camera per month on Lite and $39 on Pro.

CountPort is operated by CountPort LLC, an independent company based in Wyoming, USA. It is a small team focused on software for physical stores. You can read more about the company or get in touch to arrange a demonstration.

CountPort connects to the overhead cameras you already have. A small computer inside your building reads those feeds, detects and counts people, and produces analytics such as footfall, occupancy and queue times. Only the resulting numbers are sent to your dashboard. The video itself is processed on-site and stays in the building.

The on-site computer does all the video processing. It receives the camera feeds, runs the computer-vision software that detects and counts people, and applies analytics like occupancy, heatmaps and queue measurement. It then sends only the resulting numbers to your dashboard. Raw video is never stored off-site or transmitted out of the building.

The software detects people in the overhead camera view and counts them, classifying adults versus children and counting groups such as couples and families as the correct number of people. It also tracks movement to build heatmaps, measure zones and routes, and gauge queues. It does not use facial recognition and does not identify anyone.

The counting and analytics run locally on the on-site computer, so the core processing does not depend on the internet. A connection is used to send the resulting numbers to your dashboard and to deliver scheduled exports. If connectivity drops, on-site processing continues and results sync once the connection returns.

Both. The dashboard shows current figures such as live occupancy and queue length, and it also keeps history so you can compare days, weeks and seasons. Live data helps you respond in the moment, for example to capacity alerts, while historical data helps you spot patterns and plan staffing, layout and opening hours.

CountPort measures people without identifying anyone. There is no facial recognition and no personal record of any individual. Video is processed on-site and only counts and aggregated metrics leave the on-site computer. Visitor profiles describe the anonymous mix and visit patterns over time, never a name or identity. This design is intended to reduce privacy risk.

The dashboard shows your live and historical metrics in one place: visitor counts by entrance, current occupancy against any capacity limit, heatmaps of where people gather, zone and route performance, queue length and wait time, and the anonymous visitor mix over time. You can also set up scheduled exports or a data connection to your own systems.

Once the on-site computer is connected to your existing cameras and configured, live figures such as occupancy and queue length update on the dashboard continuously. Historical reporting builds up as data accumulates, so trends and comparisons become more useful over the first days and weeks of operation as more visit data is collected.

CountPort works with the standard overhead cameras most premises already have, including common IP and CCTV cameras. The software reads the video feed over your network, typically using ONVIF or RTSP, or from a stream off your recorder. The camera needs a clear, top-down or angled overhead view of the area you want to measure. If you are unsure whether your cameras are suitable, we confirm this during setup.

In most cases, no. CountPort is designed to run on the overhead cameras you already own, so there is usually no new camera hardware to buy. What matters is camera placement and view, not the brand. If an area you want to measure has no overhead camera, or a camera is poorly placed, you may need to add or move one, and we will tell you that before you commit.

Cameras should be mounted overhead, looking down on the area, so people are seen from above rather than head-on. A clear, unobstructed view of the entrance, zone or service point you want to measure is what matters most. Exact mounting height depends on ceiling height and the lens, so there is no single number. During setup we review each camera's view and advise on any adjustments.

CountPort runs on a small computer kept inside your premises. This can be a regular Windows or Linux PC in the back office, a Mac mini, a small dedicated mini-PC, or, for newer app-capable cameras, the camera itself with a store-level computer bringing results together. It processes the camera video on-site, so the video never leaves the building. There is no server room or equipment rack required.

Yes. CountPort reads camera feeds over your local network, commonly using ONVIF or RTSP, and it can also work from a stream off your existing recorder or NVR. The on-site computer connects to the feeds locally and processes the video on-site. We confirm the exact connection method for your setup, since cameras and recorders vary in what streams and protocols they expose.

It depends on what you want to measure and the size of the space. At minimum you need an overhead camera covering each area of interest, such as an entrance for counting, a zone for heatmaps, or a service point for queue analytics. Larger or more complex spaces need more cameras for full coverage. Pricing is flat per camera, so the count also affects cost. Tell us your layout and we will suggest a sensible number.

CountPort relies on a usable camera image, so it works as well as your camera sees the scene. In good, even lighting it performs reliably. In very dim or uneven lighting, results can be affected, the same way they would be for anyone watching that footage. Many overhead and CCTV cameras handle low light or use infrared night vision, which helps. If lighting is a concern in a specific area, raise it during setup so we can review the view.

If your overhead cameras are already in place, there is usually no physical installation. CountPort connects to your existing feeds and runs on the on-site computer, and we guide you through the setup, including connecting cameras and defining the entrances and zones to measure. If a camera needs adding or repositioning, that work is typically done by your usual installer. We recommend starting in one location to confirm the setup before a wider rollout.

CountPort is designed to count conservatively rather than overstate footfall. Accuracy is not a single fixed figure: it depends on camera angle and height, lighting, how busy the space is, and how the setup is calibrated. The reliable way to judge it is to test on your own camera view and compare against a short manual count before you rely on the numbers.

CountPort is built to keep counting through busy periods and partial occlusion, when people overlap or briefly block one another in the camera view. Very dense crowds and poor camera angles make any overhead count harder, which is why placement and calibration matter. Testing on your own busiest hour before rollout is the best way to confirm it holds up.

CountPort uses calibrated counting lines and the areas you define at each entrance, so a single person crossing once is counted once even when the doorway is busy. People who pause, turn back or linger in the threshold are handled by the setup. Counts are per entrance or zone, and tuning the counting lines before rollout keeps double-counting low.

Each camera or entrance is counted on its own, and the totals are added together. CountPort does not de-duplicate the same person across different cameras, so it does not claim a unique site-wide headcount of distinct individuals. The one person-level filter it applies is staff exclusion, which keeps employees out of the visitor numbers.

CountPort recognises when people arrive together and counts each party as the correct number of people, so a couple counts as two and a family of four counts as four. Groups are not merged into one visitor, and they are not counted more than once. This gives you accurate footfall plus group sizes, all processed anonymously without identifying anyone.

Yes. The recommended approach is to start with one of the overhead cameras you already have, run CountPort on it, and compare the result against a short manual count over a set period. You can then adjust counting lines, measured areas and settings until the count is reliable enough to support your decisions, before extending it to more locations.

CountPort reads the feeds from the overhead cameras a business already has and counts people as they pass entrances or move through areas. Couples and families are counted as the correct number of people, not as one. The video is processed on-site and only the resulting counts reach your dashboard. No facial recognition is used and individuals are never identified.

No. CountPort does not de-duplicate people across cameras, so a visitor seen at two entrances or in two zones is counted in each. Counts are per entrance and per zone. The only person-level filtering CountPort performs is staff exclusion, which keeps employees out of the visitor numbers. If you need a single site total, plan camera placement to avoid overlap.

Yes. Occupancy analytics track how many people are inside at once based on entries and exits. You can set a capacity limit for a space, and CountPort can alert you when occupancy approaches or passes that limit. This is useful for managing safe capacity and busy periods. Occupancy is a live count of people present, not a record of who they are.

Heatmaps show where people move, where they slow down, and where they gather inside a space. Warmer areas indicate more activity or dwell time. They help you see which parts of a floor draw attention and which are quiet, so you can adjust layout, displays or staffing. Heatmaps reflect movement patterns only and never identify individuals.

You define zones for specific areas, and CountPort measures how each one performs: how many people enter, how long they stay, and the paths they take between zones. This shows which areas attract visitors and how people typically move through the space. It is helpful for assessing layout changes and the placement of key areas, all from anonymous movement data.

Yes. Queue analytics track queue length and how long people wait at a service point, and they detect abandonment when someone joins a queue and leaves before being served. This helps you see when service points are under pressure and staff accordingly. Like all CountPort measurements, this is based on anonymous counts, not identification.

Staff exclusion separates employees from the visitor numbers so your footfall reflects actual customers. It is the only person-level filtering CountPort performs, and it works without identifying anyone. This keeps counts, occupancy and conversion figures meaningful in spaces where staff move through the same areas as visitors throughout the day.

No, visitor profiles never identify anyone. They describe the anonymous mix of visitors and how visit patterns change over time, such as the balance of adults and children or how patterns shift across days and seasons. Everything is processed on-site and reported as aggregate numbers only. CountPort holds no identities and uses no facial recognition.

Yes. CountPort classifies visitors as adults or children so your counts and visitor mix reflect who is actually present, which matters for venues where families are common. This is a broad classification from overhead camera footage, not an attempt to identify or age any individual, and it is processed on-site like everything else CountPort measures.

Yes. CountPort reports visitor counts to your dashboard and through scheduled exports or a data connection, so you can compare footfall with transaction data from your point-of-sale system to work out conversion rate. CountPort provides the visitor numbers; you combine them with sales figures on your side. The two systems are kept separate, and CountPort handles no payment or identity data.

No. CountPort does not use facial recognition and does not attempt to identify anyone. It counts people and analyses movement from overhead camera angles, working with the shapes and positions of bodies rather than faces. The result is footfall and behaviour numbers, not identities. If you need to verify this for a privacy review, the architecture is described on our technology page.

No. CountPort produces anonymous counts and patterns, not personal identities. It cannot tell you who a visitor is, link a visit to a name, or recognise the same individual returning on another day. The only person-level filter it performs is staff exclusion, which keeps employees out of visitor numbers. Everything else is reported as aggregate figures.

The video stays inside your building. CountPort processes camera feeds on a small on-site computer on the premises, and the footage is not sent to the cloud. Only the resulting numbers, such as counts, occupancy and queue figures, are reported to the dashboard. This means the video never leaves the location it was recorded in.

CountPort stores anonymous analytics: counts, occupancy levels, heatmaps, zone and route metrics, queue figures and visit patterns over time. It does not store identities, names, faces or any record that could single out an individual. Because video is processed on-site and only numbers are reported, the stored data describes how many people did what, not who they were.

CountPort is built to be anonymous: no facial recognition, on-site video processing, and only numbers leaving the premises. This design is intended to reduce privacy risk and simplify a data-protection review, since the output generally is not personal data. We cannot give legal advice or guarantee compliance for your situation, so confirm your obligations with your own advisor.

No. CountPort is people-counting and visitor-analytics software, not a security or surveillance tool. It does not identify individuals, does not store footage centrally, and is not designed to monitor specific people. It reports anonymous numbers such as footfall, occupancy and queue length. Any security cameras you run remain a separate system with their own purpose and controls.

Requirements vary by country, region and venue, so check your local rules and your own legal advice. Because CountPort is anonymous and does not identify anyone, the obligations are usually lighter than for systems that record or recognise individuals. Many operators still display clear signage as good practice. We can describe how the system works to support your assessment.

We do not claim compliance or offer any guarantee under the EU AI Act. CountPort is built without facial recognition, processes video on-site, and outputs only anonymous numbers, an approach designed to reduce privacy risk and make a data-protection review more straightforward. Whether and how the Act applies depends on your use and jurisdiction, so confirm that with your own advisor.

The numbers CountPort produces, counts, occupancy, queue times and similar figures, are stored on a dashboard you reach through a normal web login. The underlying video is processed on a small computer inside your premises and is not stored or sent anywhere. Only the resulting measurements leave the building, so what is kept is anonymous data, never footage or images of people.

CountPort processes every camera feed on a small computer inside your building. That is where people are detected and counted. The video stays on that on-site machine and never leaves the premises. Only the resulting numbers, such as how many people entered or how busy a zone was, are sent on to the dashboard. So the sensitive part, the video, stays local; the harmless part, the counts, is what you see remotely.

The data CountPort sends from your premises to the dashboard is anonymous numbers, not video or images. That data is encrypted while it travels over the network and is held in protected storage on the dashboard side, reached only through an authenticated login. Because no facial recognition is used and no footage leaves the building, there is no personal or biometric data in transit to begin with.

Only people you give a login to can open the dashboard. Access is through an authenticated account, so anyone without valid credentials cannot see your numbers. The dashboard shows aggregated, anonymous measurements rather than any footage, so even an authorised user is looking at counts and trends, not video of individuals. For questions about setting up accounts for your team, contact us.

Yes. You can ask for your stored measurements to be deleted, and we will carry that out. Retention can be set to suit your needs rather than being fixed indefinitely. Because CountPort only ever keeps anonymous numbers, deletion concerns counts and trends, not video, since the footage is never stored in the first place. To set a retention period or request deletion, get in touch.

No. The measurements CountPort produces are your data. We process video on your premises and report the resulting numbers to your dashboard so you can use them; ownership of those analytics stays with you. CountPort does not sell your data or share it with third parties as part of the product. If you stop using CountPort, your stored measurements can be exported or deleted at your request.

The dashboard turns your camera feeds into anonymous numbers you can read at a glance: visitors counted, occupancy over time, heatmaps, zone and route performance, and queue metrics. It is online, so you can open it from the shop floor, a regional office, or your phone. Lite includes standard reports and 90 days of history; Pro extends history to two years.

Yes. You can pull your figures out of CountPort as data exports for use in a spreadsheet or another tool, and Pro plans add scheduled exports and direct connections to your other systems. Exports contain only anonymous numbers, never video or personal data, so they are safe to share internally without privacy review of the underlying footage.

Yes, on the Pro plan. CountPort offers a data connection and exports so your visitor, occupancy, and zone figures can flow into your existing reporting, business intelligence, and staffing systems. This lets your numbers sit alongside the rest of your operational data rather than living only in the CountPort dashboard. Contact us to confirm the connection details for your tools.

Yes. On Pro plans you can connect CountPort to your existing business intelligence tools through the data connection and exports, so footfall and occupancy figures appear in the dashboards your team already uses. Because the data is plain anonymous numbers, it models cleanly in most BI tools. We can help confirm the setup for your specific platform.

CountPort does not read your till data directly, but on Pro you can connect its visitor counts to your existing reporting systems, where they sit next to POS sales. Comparing visitors to transactions in that system gives you a conversion rate. CountPort supplies the accurate anonymous footfall side; your reporting tool brings the two figures together.

Yes. Alongside each store's local dashboard, CountPort provides a portfolio view so head office can compare sites, spot trends, and report across the estate from one place. Note that counts are per entrance or zone within each site; CountPort does not de-duplicate the same person across cameras, so figures are footfall by location rather than unique visitors site-wide.

CountPort has two published plans, both priced per camera per month. Lite is $29 per camera per month and Pro is $39 per camera per month. There are no separate licence fees or per-visitor charges, and pricing does not change with how many people you count. Your total depends only on how many cameras you connect. See the pricing page for the full breakdown of what each plan includes.

You pay for each overhead camera that CountPort processes. If three cameras feed footfall, occupancy or queue data into your dashboard, you pay for three cameras at your plan's rate. A camera that is connected and being analysed counts toward your bill; cameras you do not use do not. This keeps the cost predictable and tied to the cameras you actually rely on, not to visitor volume.

Both plans run on your existing overhead cameras and process video on-site. Lite covers core people-counting on the dashboard at $29 per camera per month. Pro, at $39 per camera per month, adds the wider analytics set such as occupancy, heatmaps, zones and routes, and queue analytics. The right plan depends on whether you need counting alone or the fuller behaviour analytics. The pricing page lists exactly what sits in each tier.

Pricing is published and billed per camera per month, so commitment terms are kept straightforward rather than locked into a long fixed contract. The exact terms for your situation, including billing cycle and any options for paying monthly or annually, are confirmed when you set up your account. If contract length is a deciding factor for you, contact us and we will walk through the specifics before you commit.

Yes. You can request a demo to see how CountPort turns overhead camera feeds into footfall and behaviour analytics, and to ask questions about which plan fits your sites. A demo is the best way to understand what the dashboard reports and how the per-camera pricing applies to your camera count before any commitment. Reach out through the contact page and we will arrange a walkthrough.

Billing is based on the number of cameras CountPort is processing, charged at your plan's per-camera rate each month: $29 on Lite or $39 on Pro. Because the rate is fixed per camera, your bill does not rise when footfall increases. If you add or remove cameras, your charge changes accordingly. The precise billing cycle and payment method are confirmed when your account is set up.

CountPort runs on the standard overhead cameras a business already owns, so there is no new camera hardware to buy. Processing happens on-site on a small on-site computer rather than in the cloud. The per-camera price covers the software and dashboard; any specifics about that on-site computer for your setup are confirmed when you plan the deployment. The devices and setup page explains how existing cameras connect.

Start by requesting a demo and telling us which overhead cameras you already have and what you want to measure. We reply within one business day to arrange a walkthrough on your own cameras. If you decide to proceed, we help connect CountPort to those camera feeds and set up the on-site computer that processes the video. Your reports then appear on a live dashboard.

Setup time depends on how many cameras and entrances you have and the condition of your existing cabling and network. Because CountPort uses cameras you already own and needs no new hardware beyond a small on-site computer, most single-site installs are straightforward. We confirm what your cameras can do during setup and give you a realistic timeline for your specific layout before you commit.

No dedicated IT team is required. CountPort runs on a small on-site computer, such as a store PC or a Mac mini, placed near your cameras. Once it is running, there are no servers for your team to patch and no backups to schedule. You mainly need someone who can give us access to your camera feeds and network during setup. We handle the configuration with you.

Real people read and answer every message, and we reply within one business day. You can reach us through the contact form for help with your dashboard, reports, or the on-site computer. Routine updates to the software are handled for you, so there is nothing for your team to install. For questions about a specific install, tell us your site details so we can respond accurately.

Yes. During setup we walk you through CountPort applied to your own cameras, so your team sees the dashboard with your real data rather than a generic demo. We explain how to read the counting, occupancy, heatmap, and queue reports relevant to your plan, and how scheduled exports and the data connection work. If you have questions later, you can reach us directly and we will help.

Yes. CountPort works with integrators who install and configure it on the cameras you already have, often as part of a wider security or store project. Because no new hardware is needed beyond a small on-site computer, this keeps deployment cost and disruption low. If you already work with an integrator, we can support them; if not, tell us about your site and we will point you in the right direction.

CountPort is used across retail (fashion, grocery, electronics, department and convenience stores), shopping malls, airports and travel retail, restaurants, gyms, banks, museums, libraries and other public buildings. The same software runs on the overhead cameras each space already has, then reports anonymous footfall and behaviour. If people walk through a space and cameras sit above the door, it can usually count them.

Yes. A single shop with one or two overhead cameras is a normal deployment. You install a small on-site computer, the video is processed there, and you see footfall, occupancy and conversion on a dashboard. Pricing is flat per camera, so a small store with few cameras pays accordingly: Lite is $29 per camera per month and Pro is $39.

Yes. Each location runs its own on-site computer and cameras, and the resulting numbers report to a shared dashboard so you can compare sites and store formats. Note one limit: counts are per entrance and per zone, not de-duplicated across cameras or across the whole estate. Staff exclusion is the only person-level filter CountPort applies.

It suits both. Beyond shops and malls, CountPort is used in museums and galleries, libraries and other civic buildings, airports, gyms and restaurants. Culture and public-sector venues often value that it is fully anonymous: video stays on-site, there is no facial recognition, and only counts and movement patterns reach the dashboard. The capabilities are the same; what you measure differs by space.

The practical test is simple: if people pass through the space and there are overhead cameras near the entrances and key areas, CountPort can almost certainly count them and measure how they move. Layouts vary, so the clearest way to check is a short demo on your own floor plan and camera positions. We will show you exactly what it would measure before you commit.

Yes. In hospitality and leisure spaces, CountPort counts visitors, tracks live occupancy against a capacity limit, and measures queues at service points (length, wait time and abandonment). For a gym that often means peak-hour occupancy and entrance footfall; for a restaurant, door counts and queueing at the host stand or counter. It all runs on existing overhead cameras.